Home Forums Discussions Problems slow import page with win 7 machines

5.029 AC takes a long time to load up when clicking the tab for imports on a win 7 machine. Specifically, when I have a patient chart open and I click on the imports, it takes sometimes 1 minutes to load up, often 30 seconds. Any solutions for this? i have a win 2003 server network with both XP and win 7 pro pc's. I just started adding win 7 to the network as I figured I would eventually have to upgrade but I am regretting this already. The win 7 machines are otherwise super fast!

Thanks for redirecting me.

Support called me back. Blamed lack of ram in my server. (I have a dell server sc1430 with an intel xeon cpu E5335 @2 ghz with 4 gb of ram running win 2003 sever) I plan to upgrade to 8 gig (max for my server). I will keep you updated.

We have 8 mb in a dell 310 tower server (dedicated to AC).

The import is still slow ( see my other post). My IT guy says that we should upgrade to sql for workgroups (utilize 2 mb of ram)or the full sql ($4400) to improve speed (utilize 4 mb of ram ).

This has been discussed on the board and support before w/o a clear resolution (answer).

Ram is cheap today, therefore it won't hurt that much to try it.

I have the full SQL program (which I needed years ago for my PM) and my Import Items is still slow

The overwhelming majority of the people reporting these two issues (especially slowing with II opening, but also with eRx) are using servers rather than a peer-to-peer set up.

You all need to go to peer-to-peer.

Is it my imagination or coincidence that this seems to be the case?

Said mostly in jest, to be provocative, and to rile up Bert.

My programs are all SERVER based.I have no problems of slowing with AC or Erx on V6.10
The only difference is that I have all my IMPORTED stuff outside AC on a MAPPED hard drive on the SERVER.
It has to be a combination of various factors causing the problem. May be some conflicts between windows & AC ?
Grenville

Has anyone tried using a solid state drive for the database???

I wouldn't recommend it unless you use an SLC ssd for the database.

I am not saying that a server automatically causes the problem, just that one seems to be involved in most cases.

I agree that this is likely caused by a combination of factors which is very idiosyncratic. Still, it is common enough that I would think that AC should be able to nail it down.

Hello,

I had the same problem and tried half a dozen things before finally getting it resolved. At least in my case, it was not an AC problem but rather Win7<->Win7 file sharing. Strangely enough, Win7<->XP worked just fine.

Curiously, the problem was not with the newly installed Win7 machines but the "old" Win7 machine where the files were stored.

The fix for me was near the bottom of the following thread:
http://social.technet.microsoft.com...ead/fe2dd0b0-c831-45ef-bb56-501e4fae53c7

Specifically:
<on the computer where the share is hosted>
Log on as Administrator, Click "Start", "Control Panel",
"Administrative Tools", "Services"

Scroll down to WEBCLIENT and change the service from MANUAL to AUTOMATIC and start the service. Once you do that the user can log in and magically, things worked normally again.

If this doesn't work for you, try some of the other tips in that (and related) threads.

Regards,
Pierre

What if the file is hosted on a machine running SB 2003?

If you are looking for the WEB CLIENT on SB 20003.
START > PROGRAMS> ADMINISTRATIVE TOOLS> SERVICES -scroll down to WEB CLIENT- it should be on AUTOMATIC.
Grenville

Thanks Pierre and Grenville. I will try that.

I will also give it a try. I changed the settings this morning.

Nope, made no difference for me. Still slow

Leslie,

You may want to try the SMB1 and SMB2 registry changes mentioned in the reference thread -- and also the suggestion of turning off indexing on the offline files.

http://social.technet.microsoft.com...ead/fe2dd0b0-c831-45ef-bb56-501e4fae53c7

Regards,
Pierre

Thanks, Pierre, but what I really want is for AC to figure out the problem and fix it.

So just out of curiosity for those of us who like Leslie are upset by this, but we have NOT updated yet after hearing about all of the slow poke issues here....

Is there any truth to this servers verse P2P thing that was bought up earlier??? We're in a P2P set-up with XP Pro all around ourselves and so I might be more tempted to attempt an update if such were the case.....

But I completely share Leslie's feelings here that there needs to be some sort of higher level effort and or communication here at this point as to what they heck is the problem and how and when does AC intend to "Really" do something about this?

Paul

Leslie,

I hear you. There are probably several issues at play and we all may have different situations.

In my case, it seemed like an AC problem until I tried file operations outside of AC -- and noticed the same symptoms. There are a number of non-AC users who have experienced this problem. In my case, it was a Microsoft issue.

Best wishes.

Regards,
Pierre

Unfortunately, there are probably a dozen or more things that can cause slow transfers.

If AC imports worked fine with XP and are now slow on Win7, ask your IT guy to read through the following painfully long thread (in addition to the one previously posted above):
http://social.technet.microsoft.com...ead/4537c7b6-9761-41c5-8b47-0ecb831c8575

I can say with a high degree of certainty that it is not a RAM, SQL, P-P or server issue. Most issues lie with Win7 OS registry settings or services or with the network card drivers or settings.

Regards,
Pierre

Thanks again, Pierre but once more I maintain I should not have to pay an IT guy 75-95 $ an hour to fix this problem. AC should be aware of the problem and be working on recommendations how to fix it. None of the other programs on the W7 machines have this problem. Not Office, not Quicken, not Paperport and not my PM program. It is only seen with AC Import Items.

I use AC 5.029. I tried the settings as recommended. I noticed no major difference. Still slow. I am not aware of any other problem with any other programs. I use quicken, ms office, acrobat, updox, besides the usual windows programs. AC is the only one that slows down and only with imports. It is more noticeable with charts that have a LOT of imports (this also was noticeable with xp but now with win 7 is a LOT worse: ~10 to 15 seconds in XP versus 1-2 minutes or more in win 7)

Ditto

Could you conduct a LAN speed test for comparison?
http://download.cnet.com/LAN-Speed-Test/3000-2085_4-10908738.html

Run between server/xp and server/windows 7. Have you considered switching to a gigabit network?

OK, Sandeep. I ran this test on three of my machines. One XP and 2 W7s. Now what do the results mean? On the one W7 machine both the reading and writing MBPS are slower (reading at 53.2938240) than the XP (reading at 68.3942720). Writing at 47 vs 55.

I apologize for not following up on this thread. I didn't notice there was a reply and got busy with school. This is just to see if there is a link between the transfer speed and the problem with your imported items. Interesting though that the XP machine is closer to 9 megabytes/second while the win 7 machine is closer to 6 megabytes/second. The Win 7 machine seems a bit on the slow side. 50-70 megabits is the average for a 100 megabit network. This suggests that it's most likely a problem with AC because these transfer speeds are pretty good.

Thanks Sandeep.

Also, I'd like to point out the huge benefit of going gigabit. A marginal price increase gives you 10 times more speed. CAT6 cable is a few cents more expensive. Gigabit switches are not that expensive either. Cat5e might work where as CAT6 has a better chance of reaching those gigabit speeds. Also, not much point in going above gigabit at the moment. Most hard drives speeds don't exceed 125 megabytes/s (1 gigabit/1000 megabits) except the very very nice ones.

Hi Sandeep,

Any recommendations on a specific switch? How about specifics for a wireless router?

Thanks. Gene

There are lots of ones out there. But Cisco tends to be networking king. D-Link, Trendnet, Linksys are some good ones out there. Routers would be basically for a hardware firewall if you're running SBS or some server OS. I'd probably use DHCP on that the server versus the router unless you have a very nice router. (I think it's a requirement for SBS even)

16 Port Gigabit Switch (Unmanaged):
Cisco Small Business SR2016T-NA Unmanaged Switch with QoS 10/100/1000Mbps 16 x RJ45

24 Port Gigabit Switch (Unmanaged):
Normal Version:
Cisco Small Business SR2024T-NA Unm...RJ-45 10/100/1000Mbps ports, 2 mini-GBIC
Compact Version:
Cisco Small Business SR2024CT-NA Un...10/100/1000Mbps ports, 2 Combo SFP ports

If you need 48 or more, I suggest getting a managed switch. You'll likely use VLAN support and all that in the future.
Cisco Small Business SLM2048T-NA Gigabit Switch SG200-50 10/100/1000Mbps

These are all rack-mountable. I plan to use the 48 port when I wire my house with CAT6 Ethernet cable in December. Also, always run extra because you never know went you might need it. I plan putting 12 ports in my room

Also, I'm assuming that you'll want WIFI with the router, not necessary if you're planning on all wired. The Netgear WNDR4500 has exceptional WIFI performance with Dual Band Wireless N. Also gigabit lan ports which really isn't necessary since you have a gigabit switch, but in case the internet ever actually reaches gigabit speeds in your area, why not ha? The main part is the wireless performance. Where I'm at there is a benefit to a gigabit router:

It is always best practices to use DHCP on the server as it sets DNS pointing to the server. Do not use DHCP on a router.

Yep. Especially when you have many devices. Server can handle it easily. It's just some people are using Win 7 Pro as their servers. I don't recommend using ICS to use that "main" computer as a DHCP server. Also another thing, you might want to get a patch panel with that switch if you're wiring it yourself. May even want to consider CAT 6A cable which is much more expensive but is rated for 10 gigabit connections. Would be good if you're running many wires through a building for example assuming you have the money. Anything above Cat 6A and might as well get fiber, but be advised, setting up fiber is more difficult and costly than standard Ethernet cable.

CAT 5E - Standard
CAT 6 - Above Average
CAT 6A - Future Proofing
Fiber - What are you running a data center?