Home Forums Discussions General Discussion i am thinking about instant medical history

Any suggestions?
Any one having good luck with phresia?

I have not been able to reach them on phone have you?I am curious if demos info goes into amazing charts ie address insurance etc. i am interested in this very much

Instant Medical History guy is impossible to get a hold of and then when you get a hold of him and set up an appointment to talk about setup he doesn't call or answer his phone or get on teh conference. He is very unreliable. After emailing him a few times, and he calls back saying i never emailed him or tried to call him. Very unprofessional.

There is someone on here from the brown program that tried using them and I heard it was a mess. You can contact brown's fp residency/sports med program I think that tried using them for a bit.

I love phreesia! I heard it is expensive now. They are very good at what they do, they have good IT/tech people that help out when stuff goes wrong. They send out free pads/routers when you need them.

Thank you for input.
Phreesia appears to be very expensive from my talking to sales rep. I agree that if they deliver what they say they would it would help a lot.

For me phreesia works like this:

Patients schedules are put in from AC into the check in system. So some of the basic demographics already in phreesia. Your staff logs in and clicks no the patient name who is checking in for the day. The questions are set up to ask what you want. So if someone hits high bp, it wcan ask your set of questions. if they put neck pain, it will ask whatever questions you want for neck pain, etc...i don't do primary care but i use it for all my sports injuries...

Or you can make it very general to just ask why they are there and that is it if you want. . .if you want it to ask what their average bp is you can ask taht too if they are checking at home...you get to build it how you want.

then after they are done (and they sign all their hippa and privacy forms on the tablet they provide), the info is printed to either your printer, or nowhere if you jsut want to see it on the web or like my office, goes as a PDF to a folder on my server.

My front desk opesn teh files up and starts my new patient charts and fills in ROS, PHx PSx, social, family, allergies, etc...she even fills in some of the HPI (basic stuff like what body part they need looked at and what the pain scale is and the type of pain).

Then she uploads that initial file into our Amazing Charts imported items.

Phreesia intuitively knows it has been a year since last visit if that is the case and makes them resign a new hippa form and then my front desk just uploads taht neww hippa form to the chart.

Thanks Ketan:
It sounds like a lot of work. My patients fill out a paper form and they get entered by front desk the same way. Is this expensive?

Thanks for replys.

Phresia can collect copays and charges 1$ for every 25 dollars or fraction thereof collected. Turns out to be 5-6% of credit card collection. Otherwise they do a lot more than IMH, including eligibility check of the patient.

IMH does not get demographics in AC, though they are looking into it.
Meds go to PMHx per rep. from IMH.

I am still undecided.

Here is my take on the issue. First, we used Phreesia. It was free for us, and we even told them we weren't going to do it correctly. I liked it, because the demographics (which don't go into AC automatically) were extremely legible. Of course, somewhere two months into it, I suddenly found out they weren't being done. Basically, my receptionist decides when she doesn't like something. Now, before anyone thinks that isn't her say (you are right), I also think since she does all the demographics, etc., I suppose she should be the one deciding how it works best to a degree.

One problem with Phreesia is that I would say it is a 5 to 1 ratio over paper when it comes to people coming up to the window to ask a question about it.

They want you to use it on every visit but that would not be doable.

IMH (which I looked at around eight years ago) was a little easier to work with then it sounds like the staff is now. One think I think should be apparent, is they are two different things. I wouldn't just look at them like electronic devices to enter data. As far as clinical use, IMH does FAR more than Phreesia. It uses algorithms based on CC to generate information for AC and does or did enter into the proper areas.

I would DEFINITELY had paid for except they continued to promise to make it easy to customize, but it was more difficult than calculus. So a patient filling out the tree for migraines would answer maybe 30 questions. Way too much.

One cool thing about it was it could be installed on your computer and you could maximize the demographics/PMH first visit screen, and it could not be taken down without a password. So, they could fill it out while you were in another room. So, to be fair, I would consider them not at all alike except they both handle the demographics. Phreesia does it better with the Wi-Fi, which they supply.