Home Forums Discussions Problems Retrieving data not yet backed up

At the end of the day yesterday, I hit the AC back up and my server goes blank and reboots! I try again after it reboots and the same thing. I had patients this a.m. so I moved my main computer to my laptop, restored the previous day (Thursday) data on it and went about my business.. My question is, is there a way to get the 10 or so notes back from Friday since I was unable to back them up? This may be one for guardian angel but thought I would post to see if anyone has had the same thing happen.

I too would suggest support on this one, but one idea that immediately jumped to my mine is the Amazing Sync tool. I believe that is what it is for... Transfering and adding without deleting data when one takes their computer off-site and then has data, encounters and the like to add after returning to the office...

So there should be a way to make good use of this utility tool to make what you need to happen, happen.... But when I first learned about this utility one had to use it to make the traveling copy on the laptop I believe before leaving the office, and then use it again to retrieve and add the new additional data that you wanted to add back from your housecall, road trip... Not 100% sure of all of this which is why I would suggest making good use of your support when it comes to making sure your data is clean and up to date...

BTW, are you able to complete a good back-up now without any problems? To me this is the real problem that should be attended to first.... Otherwise you will be chasing your tail on this for some time to come....

Chet,

I am confused. Let me see if I understand this.

Your main database is/was on your server (what kind of server/are you on a domain, etc.)

You go to back up the program on the server (from the server) and the server reboots. You do it again, and it reboots again. First, thing, I would never back up from the same computer that your database is on. I would try never to do anything on that server. Back up from a DIFFERENT computer to your server.

Now, you have a good back up from Thursday so everything is GOOD minus 10). And, given the only reason the server rebooted was trying to run Amazing Backup (just back it up with another back up program -- you should be backing up the whole server anyway nightly), the database was still good on the server AND would still contain the Friday data. The 10 progress notes.

Now you move the database from your server to your laptop (that was risky given only 10 notes would have been missing BUT they weren't missing they just weren't backed up. Unless I am missing something, e.g. the server was no good anymore based on the reboots, I would have left everything on the server with ALL of your data on it and then have seen all of your patients today (Saturday) the same way, hence all of your data is still on the server.

The way I see it, you have two choices:

You can continue to use your newly established database and say goodbye to Friday's notes and move on or you can go back to using the database that is on the server, and then type in the notes from today to the server database.

Another way of looking at it is:

You have everything + Saturday - Friday on your laptop

and

You have everything everything + Friday - Saturday on your server

So, keep the server intact, back up from a different computer and make sure you have a very good TOTAL BACKUP every night with a solid, expensive backup program such as Acronis or Backup Assist or the actual server backup program.

What if starting the back up didn't just reboot the server, but it rebooted and the hard drive crashed?

Please point out where I am missing something.

PS Just an FYI from how I do it (not necessarily correct). But, if everything were on the server, just not backed up for ONE day, rather than move all the databases, I would have considered using paper for one morning until I had everything sorted out.

Bert-- Thanks for the food for thought.. I am neophyte to computers and EMR but this little hiccup has got my attention and will be making changes..I decided to say adios to those charts, luckily I am a walk in clinic so there is a 50% chance I will never see them again and if I do I can explain what happened an re-enter... I have everything back to equilibrium now, where I hope it will stay.

Chet,
Bert gives you good information here, especially based on minimal information about your system and exactly what happened. The most important thing, going forward, is to have a robust back-up system that duplicates back-ups in multiple places.

As to where you are right now: I understand that the 10 notes are not critical. What Bert suggests is that the way you describe the situation, those notes still exist on one of your systems (probably what you call your "server"). You might look for them there and if you find them, print them out. Then simply scan them into your more current version of the program on your laptop.

At some point, be sure to store or erase the older database. As it stands now, you have two different databases with different data, and you don't want to exacerbate the problem by adding more patients or notes to the defunct version.

Take your server "Friday" backup (if you are able to get one), load it on another computer and print out the visits from Friday to PDF files, which you then import to import items.

Sync Might work, but wouldn't promise that.

Good suggestions, but I think we are making this way too hard. At the end of the day Friday, he had AlL of his data on the server. Tried a backup and the server rebooted. You should be able to reboot the server 50 times and still have your databases intact.

So at that point ALL of his data was on the server. I am not sure why he put a new database with data without Friday on it. But, all he has to do is either print the new notes from Saturday and import or what I would do is to simply re-enter those Saturday notes into the server. Then as Jon stated, delete the laptop database.

Then look into why the server rebooted. Look at the event logs.

Yes, that is the reverse of my idea, but would also work.

True enough, but he is left with a server that is rebooting rather than doing backups.

Or does it only do reboots on manual backups?

Either way, it's messed up.

If you have version 6.09 i don't think you can use sync. That is what i was told that I coulnd't do the sync function anymore with that version.

Last perhaps BEST Suggestion as "time consuming" as it might be. It would NOT be the last time somebody had to "Redo" their notes. Make sure you have the Right DOS when you start and save and use those printed out notes to "Re-do" your homework, and simply re-enter your notes as though you were doing them that day. Like many docs my wife starts a chart and note on every encounter as the walk thru the door but sometimes completes those notes at the end of the day, if not even days later....

Now you will have your notes and charts Exactly as you want them in the format you want them and use everyday in your ever growing database. By the time you work this, try that, and frustrate yourself five other ways you probably could have re-done the notes 2 or 3 times already..... We're not talking multiple days with like 50 or 100 encounters here....

"Young man, you'll have to redo this homework...."

Paul