Home Forums Discussions General Discussion PAPERPORT

Actually, they have "more than 10 available!" Already at this writing he's sold 11 (including my purchase).

Al

Al,
Where have you been??? Apparently spending too much time on Ebay . I actually have PP9 but I was checking for others if they are interested. The upcoming problem however, is how it does not function very well with Windows 7. As long and XP hold out I am safe.

We have been using Updox for about 1 month and have been successful. I decided to jump in with both feet, ported over the number and learned as we went along. Their support guy (Tobin Juday) is available by phone and quite adept at solving our multiple issues. We set it up w/ little computer savvy and Tobin just corrected anything we missed, and gave detailed instructions on how to run it and connect to AC. The patients LOVE the portal! On Friday, I was able to go home and later retrieve stat labs from my home computer. Updox had the patient's phone number to call because they retain all the AC pt info. I then could call the patient and port over the labs for them to see. This was all done without a VPN! I love that if the electric/cable is out, all faxes are stored on Updox. They are about to unveil improvements that provide further connectivity w/ the patients. I never tried paperport but it sounds more complicated. In updox I can either sign off while the page is in updox of after the staff has sent it to AC. I can sign faxes and send it right back while still in Updox. I highly recommend it.

Just to add to what SOLODOCMOM says above, UpDox just added the ability to build custom forms and post them on the patient portal. Patients can update medical information; forms can be reviewed and then imported into AC.

They did tell us about the forms but I haven't figured out how to do them, yet. Have you used them?

Under the "Portal" menu, choose "Manage Forms". There is a simple process to construct the form, entering text into templates such as single and multi-line text boxes, spaces, section headings, check boxes. We have all filled out online forms of the type, so they are easy to make. I used our paper forms as a guide.

I'm troubleshooting my first form this week.

Hi Leslie!

Why anyone would change over to Windows 7 is beyond me. Just trying to get all the software and hardware to work with this new operating system is daunting. I do have to admit, though, that when my son's computer using Windows Vista got hit 2 weeks ago by the tough AV Trojan, just going into safe mode and running ASC ("advanced system care," free, CNET) got it eradicated in mere minutes. With Win XP it took me days trying to fix my sister's laptop.

But I too love the venerable Win XP and it supposedly will be supported through 2014 so we're safe for the time being.

Al

I went to manage forms and got an error. Should I make a template first?

Forget my last post. The updox manage forms just decided to work. Now I can get all of the new patient forms done and input prior to their appt. Life just keeps getting easier:)

Al,
Believe me, I did not get Windows 7 because I wanted to. I hate it. But I am not tech savy enough to dump it and load XP.
Hope you have a great cruise!

I could install XP for you remotely. I have heard nothing but good things about WIN7.

Kind of like V5

Well let me just pipe in here.

My day was NOT fun. I came in this morning to find that none of my computers wanted to find the database on my W7 machine. After a frustrating hour of trouble shooting on my own, I got the excellent aid of our famed Guardian Angels. They could not figure out what the deal was with my network either so we moved the database back to my XP machine and all is functioning fine. Tomorrow, I have a high-priced network consultant coming in to bail me out. I, for one, am NOT impressed with Windows 7. I have had nothing but trouble since upgrading from Vista, ugh. If AC were Mac compatible I would spend the money.

Bill,
That is terrible news. Really makes the day suck. Please let us know what the network consultant finds out.

I have been clinging on to Windows XP due to things like this, but this is becoming increasingly difficult.
...Ken

I had a similar event 3 months ago , when I was still on a trial basis. That day, we had an electric outage for the entire block. That was at 1:30 PM. Since we had no patients scheduled to be seen that day. We turned all PCs off for protection of our machines and closed the office for the rest of the afternoon. Next morning,
The front desk PC with XP was unable to find or connect to the main PC with windows 7. The electric outage disrupted the network. I had no problem to reestablish the network between the windows 7 machines in the office. I still has problem to connect the machine with XP to connect to AC on the main PC with windows 7. I just learned that windows xp can not connect to windows 7 unless it is set up to workgroup not homegroup network. Based on that information if your other machines are windows XP and the the main PC is windows XP, they all need to be on workgroup network not as homegroup including the windows 7 machine
I hope this help. If you still have problem connecting to the main PC only for AC then it is AC connection problem. This is my problem now. If you find a solution for it let us know.

I think that WIN7 is going to get some getting used to. I don't use it YET, but I do play with it on a VM. I am able to connect XP to WIN7 with no issues. But, that is just play.

The problem with Microsoft is it is a lot like the movie Memento. While it improves it in one direction it also takes it in another direction. Again, not using it much, I could be way off, but the kernel for WIN7 is very good, and it can be 64-bit, which in just a few years will be huge. But, they dumb it down so much. XP Pro looked and felt like a business class machine. Then they turn Vista/WIN7 into the OS that seems like it doesn't trust an IT guru. I do not like the networking window at all. It seems like the orders on v5. Why do we need a home group and a park bench, etc. Do we really need a view of a computer to a router or whatever to the glove. I guess it does tell you when you are connected. Having either a workgroup or a domain name was fine.

Mohamed that is a great tip. I could see that causing issues with everyone. Another reason to run all of the same OS. I know it's pricey, but I think it does make troubleshooting a LOT easier.

Servers are the same way. SBS 2003 had the very cold and professional log on window. Now, it uses the little Avatars. I am just waiting for the fish and the chessboard.

I will make this broad statement, though. If anyone has an issue with connectivity, e.g. for whatever reason one of their computers can't see another. Or, AC cannot access the database on the main computer, I would bet $1,000 that it is your network and NOT AC's software. It just isn't. Do you think their program is going to suddenly not be able to network properly.

WIN7 would be a lot more popular if they hadn't screwed things up with Vista. Sounds a lot like AC's philosophy.

I really do not think it is fair to expect AC to be able to figure out networking issues. As Jon said at the conference, he feels obligated to, but fixing AC is what they do. It is extremely difficult for them to know how your network is set up or what you could be doing wrong. I think it would help everyone to find out from an IT guru or the net or whatever a list of things that can cause networking issues just as you have a differential for certain symptoms. Just to start off, I would say look at:

Firewalls
Firewalls
Permission
Sharing
DNS
IP addresses
Workgroups
etc.

Troubleshooting steps:

Can you ping the computer
Can you browse to AC from the computer you are having trouble with?
And, I would always check and make sure that AC will work on the main computer.

@Bill Please don't take this the wrong way, but here is a suggestion: You say you would buy all Apples? What would that cost? Total it up. Since you can't use Apple, use the money to buy a decent server and a server OS and connect all your computers to the server. You wouldn't have an issue with home group vs workgroup, then. If you really want it sold, go with all WIN7 Business or Ultimate. Business would be cheaper. I sometimes get Business and the term Professional mixed up.

But, again, if you aren't connecting, think what the hell is wrong with my network. Not what is wrong with AC. And, since it isn't going to be AC, I wouldn't bother calling them.

I just got Updox after going to the AC conference. Just the best thing so far. It lets me do all hte functions:ompose, fax ,print ,Emr filing e-mailing, patient port.It's like magic!

Bert,
You are 100% right. This is why I don't call AC support team. It is always network problem. Today I did extensive search on the internet to find out why my PC XP can not be seen or connected to the network. I found the answer as I mentioned simply XP was not designed or have the capability of homegroup networking. I had to reset all 3 PCs ( one XP +2 wndows7) in may office to workgroup network. Now I can see all PCs on the net work and I can share files, documents and applications. The only problem I am having is still my XP can not find the data of AC on the main PC. I know it is a network problem, but I am not sure why it is exclusive to AC only at this time. I wish I know because I need that PC functioning for one of my staff. I don't know how to ping a computer. Other issues like firewall removal has been tried. I am sure it is something very simple to fix.

ping is a command that you run in the command line interface aka Command Prompt (black box, white text) that can sometimes be found under the Accessories Menu in Programs.

You would type ping <IP address>, and you would get a series of responses, or a fail to connect/timeout

To find the IP address of the target machine, go to it's command line and type "ipconfig /all" which will give you a variey of information, but you are looking for the IP address; typically something like 192.168.1.x

One of the things that Windows does to "help you" that will drive you nuts, is try to authenticate to another machine with out telling you by using your log-on name and password. This is a whole subject in itself, but check your sharing permissions, and you could even *cringe* TEMPORARILY set the permissions to everyone or guest to see if you can connect, then you'll know it is a networking permissions issue.

I called AC to have them help me move the data base. I told him up front that I thought it was a network problem but he, out of the kindness of his heart, wanted to help me trouble shoot.

I did get my consultant out here today and now all is fine.... so far. The problem was........McAfee!!! He uninstalled it and problem solved. aaaaaaggggh. Why didn't I think of that? He put on AVG and feels it is better. I will let you all know but I may have been bad-mouthing the wrong people. Gee, maybe I can get PP12 to work now? One step at a time. Gotta go. I have some notes to write.

Excellent Bill!

I tried McAfee free 3 or 4 years ago because it was "free" from my internet service provider. Well it just made my network speed slow to a crawl! I uninstalled McAfee and installed AVG and the slowdown went away.
...Ken

Indy,
Thanks for your input. I checked the permission today, It is set up for everyone. I did not want to mess more with that. I think I will try to uninsall amazing chart on the client pc with xp and reinstall it. it might solve the problem. I am not sure I need to ping the main pc, because the network is working other then AC. I can see all machines on the network form either computer. Does his make sense?
I am sure it something very silly that cause to problem.
I wish Ac team have some guidelines reguarding setup networking. Things must do and things must not do as well as a written insutruction to troubleshouting this issues.I will keep trying. If you have another clue let me know. Thanks

I try to stay away from McAfee, Norton and now ZoneAlarm like the plague. Their footprints are large, eating up memory, and they tend to be way too agressive when it comes to blocking incoming and exiting computer traffic.

Mohamed - I am pretty heavily scheduled the next couple of days (have a couple of windows tomorrow afternoon or Friday), but if you have LogMeIn installed, I could log in and see if we can put our finger on what the issue is for you.

To the subject of AV choices, I recommend that you implement appropriate network security instead of hanging your lab-coat on machine firewalls - they produce headaches, and unless you are directly connected to the Internet (ooooohhhh nnnooo Mr Bill!) they have minimal utility for the headaches & performance hits.

If you are going to pay for software, I recommend Sophos, which has been displacing several of the mentioned above at organizations large and small.

Indy,
I am very greatfull for your help. I do have logmein. I am usually in the office in the afternoon seeing patients. I am usually busy in the hospital in the morning. I am eastern time, so if I say any time after 5 PM ET would be ok with me. If this does not suite you, let me know what is a good time for you. Friday are pretty much open. I can schedule my time around your schedule.
Just let me know. Thanks again for your help in advance.

I really hate to brag, but I think that is what I wrote. OK, so I didn't so McAfee antivirus, but it is probably a security suite. If not, then I guess I'll have to add it to my list.

McAfee and Symantec are almost always the culprit when they are on the machine. Any Internet suite is generally horrible even when you have them turned off. They have to be completely uninstalled.

Basically, a good hardware firewall, Windows firewall which usually comes with XP and WIN7 anyway, and a standalone antivirus like AVG or eSET or Trend Micro will suffice. Throw in an occasional scan with MalwareBytes and a good Spyware program (both free) and you are all set.

Everyone, please listen to Al. Do not buy McAfee, do not buy Symantec/Norton. ZoneAlarm started the software firewall business along with Tiny Firewall. They used to be pretty good. But, I agree now.

I have no idea how McAfee and Norton stay in business. But, mainly it is because of their name. At least McAfee can be uninstalled. Good luck with Norton/Symantec.

Mohamed,

First, is it XP Pro or Home? Second, when you say you can't connect to the data, when it tries to start up, are you getting the tall rectangular error message?

If the computer can "see" the server "main computer" and not find the data, then it would sound like it is a firewall issue. Once again, always think firewall. I would, if you haven't already, turn it off completely and make sure all antivirus software, firewalls, Internet suites are off. I don't see how, because the others get through, but the only thing between you and the data on SQL Server is port 61067. I believe that is the number. You may want to make sure it is open on the firewall. Again, the others get in. If you look at the Windows firewall on the main pc, and go to Advanced and Exceptions, you will probably see Amazing Charts listed.

Also, if you go to Amazing Utilities on your BAD pc. Forget the big buttons. Go to the top one that says Advanced. There is a button there for checking your speed. Again, sounds dumb since you aren't connected, but maybe try it anyway. Sorry for the dumb advice.

As far as pinging goes, you should do it anyway. You should get used to doing command line commands. Do the >ipconfig and >ipconfig /all Look at the private IP addresses and public. Look at the DNS. Just to learn this stuff. Ping the "server" by typing >ping 192.168.0.4 or whatever. See the four packets go four times or see time out. These steps will help you learn more now that you are having issues.

And Indy...Everyone? Yikes.

Bert - Mohamed is just one gentleman with a small network; hardly everyone.

But you probably have a point, not all of us are flush like certain Pediatricians [j/k], so I will give further thought to how keep doing what I love, but find a viable model in it.

I'm open to suggestions.

Bert,
My problem PC has XP home. AC is downloaded to my XP machine but when i try to open AC the setup assitant ask is this the main PC I check no. Then it give me that miscellaneous error on the large rectagular error massage So I can not proceed further. This is keep happenning since I had the electric outage 10 weeks ago. It was working fine before that. I tried turning Norton off on both the main PC and the client xp machine , no success.
I will take your advice and try the ping today after office, I hope I can do it right. Finnally, I though Norton take over over firewall and Windows firewall would be off. I will check that also today after office.Bert,How can i disable norton completely? should I uninstall it. It is Norton 360. You mentioned that it not possible to uninstall Norton completely. Can that cause problems if I try to get another antivirus softwere?

Yes, it can. But, I doubt it will. If Norton gives an option to uninstall directly from the Start menu, do that. If not, use Add/Remove programs. It is generally the Symantec software that gives the problem.

What happens when you run Check Amazing Charts in the Amazing Utilities? What error message do you get? Also, with that big rectangular error message, doesn't it give you an option to let the virtual IT guy fix things? You know, run down the list and have it check setup or whatever and port and firewall, etc.

This should be rather easy to fix. I wouldn't assume Windows Firewall is off. It if isn't turn it off for now. You definitely don't want two firewalls running. You are better off with none to be honest (if you have a hardware firewall -- which you probably do if you have a router).

BUT, I WOULD DO THESE STEPS QUICKLY, THEN REMOVE NORTON 360 NOW. AS FAST AS YOU CAN. GET IT OFF THAT MACHINE. GUARANTEED TO HELP. IT'S AN INTERNET OR FIREWALL SUITE. THEY CAUSE THESE ISSUES. PLEASE UNINSTALL IT! You can always reinstall.

Also, and don't take this personally, but XP Home is for HOME, not work. In the future, do NOT put XP Home on your WORK network.

I bet with these steps and with Indy's help, you will be up and running today.

HTH

One of the biggest differences between Home and Pro is the ability to network. XP Home won't even connect to a domain. That isn't the problem here as you don't have a domain. It is also limited in the number of connections TO it compared with Pro.

Given, that you can connect otherwise, this is probably not the issue. The issue, in my best guess, is a firewall issue. As stated, it is nearly always firewall.

Again, I would remove Norton immediately. I would remove Norton anything off your machines. If the others are working fine and they have Norton, then I would leave well enough alone.

If all this fails, after you try reinstallation of the program (after all other steps), if you have XP Pro or WIN7, I would start over and install it WITH the Windows firewall only by default.

I also hope that the main computer is not running Home.

Not to beat a dead horse, but take a look at:

http://www.amazingcharts.com/ub/ubbthreads.php/topics/22739/PAPERPORT#Post22722

Not a whole lot of difference between McAfee and Norton as far as the problems they can cause. Don't get me wrong, and people will argue this, but they are relatively good at what they say they do, they just do a whole lot more.

Back in the early 90s, there was a huge explosion of commercial software firewalls such as Zone Alarm and Tiny Firewall. This was before the advent of Microsoft's built-in firewalls. You have to remember every time Microsoft builds in what is also a 3rd party app such as a browser, they tend to get sued.

Everyone, including me, wants a secure computer, so we all rushed out or downloaded Zone Alarm. Zone Alarm at the time, was unique in that it blocked both incoming traffic AND outgoing traffic. This was useful to make sure you didn't have Trojans residing on your computer trying to dial the mothership (literally). I found a couple of Trojans this way as when they were blocked, I didn't recognize them as trustworthy programs trying to make connections. For example, obviously programs like Internet Explorer and AC will have to dial out. If blocked, AC would not be able to check for updates, etc. Also your antivirus programs would not be able to check if they were deficient in the latest updates. If you trusted the outgoing traffic, you clicked on OK, and that particular program was then allowed to go through with immunity. Basically, you were opening ports. The problem was, especially in the beginning, the constant pop up telling you that you needed to OK the traffic was annoying.

Suddenly the extra protection was offset by the sheer annoyance. Trust me, prior to the advent of the plethora of software firewalls, networking issues were much fewer. Remember, traffic between computers via your switch or directly aren't monitor (generally) by your hardware firewall.

I have said on here I am a lumper not a splitter. That doesn't hold true for AV/Firewall/Internet software. I like one trustworthy software firewall to give me double protection, one AV monitor/scanner and that's it. The suites tend to put too many tentacles into your OS and can cause you to have too many firewalls. A hardware firewall, Windows Firewall and an Antivirus program is all you need. Most adware, spyware and cookies can be tolerated and a good 3rd part tool such as MBAM or SuperAntispareware can be run weekly to clean these up. Many cookies are your friend. These allow your browser and other programs that "remember" user names and password to do so due to cookies.

No matter how much one likes the Internet suites and firewalls, they directly block traffic BETWEEN computers as well.

Adam and I spent an entire weekend trying to fix a networking issue only to find out it was McAfee causing all the problems.

A good hardware firewall such as Cisco or Watchguard between your Internet connection and your network will be more than enough protection. One thing about Windows firewall (especially with WIN7), when you turn it off, it is off. You don't have to uninstall it.

An IT guru once gave me some very good advice:

Are there hackers out there that can get past your hardware firewall and software firewall and wreak havoc on your computer?

DEFINITELY!

Are there hackers out there that can do this, but are targeting your particular computer?

DOUBTFUL.

Talk about your hijacked thread! Wow! Oh well, all is good.

I think Bert means Watchguard, not Watchdog, but I'm just guessing.

We got an urgent call last week from a new client, and it eventually came down to someone bringing Norton360 into their office and installing it - it made their one key program un-useable, and brought their operations to a stand-still.

Bert,
I am glad you finally noted the hijacking. I was afraid I was going to have to moderate the global moderator and move the thread.

Indy, it says "watchguard." LOL. No, that's the benefit of editing and moderating.

Must have been a typo.