Losing notes is perhaps the most frustrating part of using Amazing Charts in our office.
We first had the issue when the wireless connection was dropped and more recently we had a mystery case of disappearing notes that the tech support team is still investigating. I cleared out all messages in the queue and it has temporarily halted the disappearing notes but this has been a real concern for our office and our productivity.
The clumsy billing procedure, with CPT code and ICD9 code entry, is our top concern at the moment as we just haven't been able to keep up with the chart signoff and subsequent billing using the current software. I'm looking at alternatives with ezclaim, office ally and our own custom msaccess tables. Still not resolved or decided but we certainly share this concern.
