It seems that last month there were constant issues "identified by updox" that were subsequently fixed. I dont know if we lost faxes during that time, but eventually they were fixed. We are local server based and sometimes restarting the Ucentral at the server fixes connection issues. Also sometimes some services stop working and have to be started manually in task manager at the server. I understand you are in the cloud and I have no idea how to do this because your services are hosted. Sorry, long text that may not help you.

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Raj
From (mostly) sunny Port St Lucie, florida