Not on UpDox so can't help with connection. I have been able to get AC Support by going to "Help" at the top of AC, that will pull up the portal Sign in page on the internet and in the right lower corner there is a message circle in orange, clock on this, it is AI automated responses but just put in representative and answer the questions a couple of times to get to a real person. AC support can then log in and help you.

Hope this helps. After 22 days we would be sunk in faxes!