We are day 22 of no connection between AC (I am in the Cloud if that matters) and Updox. Updox will actually respond to a tech support via email that says, "It's not on our end, AC has to fix it." AC support "Angels" are nowhere to be found, do not answer calls or emails. The meeting Nov 19 with AC had them admitting they know they have tech support issues, the famous, "We're working on it and we need to hire more people." We have been unable to get tech support to answer this disconnect. Our Updox faxes just keep piling up and we cannot transfer them to charts. We pay for Angel support which just went up to $2,045 per year per provider. This is absurd.
Are you folks using local PC's and servers having the same issue?
