Agreed...let's assume it does become popular ...you could have hundreds of patients all calling asking for you to make their data accessible to possibly many dozens+ of different apps they find on the market. Your front desk has to manage this. And office staff has to manage the phone calls from the patients when they don't see data they expect on this new app. They'll probably call the app Blue Button support first but they'll refer the patient to the physician's office.
Now you take calls today from patients with questions about their patient portal but this will be more complicated....the office will not have familiarity with these apps...
Personally, i don't see this being a big issue for years, if it ever even takes off at all. But we have to build it nonetheless....
