Right. CURES act doesn't say open chart is required. It says we must respond to record request promptly and in the format the patient wants. If the patient wants it through a portal, we have to provide it that way. I believe there are exceptions for "within reason" or something like that. And the promptly means - some organizations would hold medical records request for X days as a policy - that's not allowed.


Serene
Office Manager
General Pediatrics
Houston, Texas