Martin,
You are absolutely right...I dred facing the task of scanning everything and letting go of the security of my paper cahrts with all the different colored paper and pretty little file tabs. Also, there is definitely a learning curve for staff and, like me, not one of them even knew how to turn on a computer a few years ago. So, we learn as we go. But, once my newest employee gets her jobs down comfortably, I may begin to make more movement towards paperless.
Leslie