I've played with File Assistant Pro. Bert and his computer programmer have done a good job with it, I've played w/ it and experimented.
For me it's a matter of principle. To me, the point of having an EMR is to use it just like a paper chart---> everything is stored in it. So that's the main reason I don't use FAP, but rather use AC's Imported Items tab. I have a separate PM system. I don't want 3 separate systems to manage my practice. Using 2 is bad enough. I'd like to have just one system for everything but the PM system in AC is weak and therefore unusable for my practice.
I use a system which is basic yet effective that allows me to screen faxes. Our faxes come into the server as PDF files and scanned documents go into the same folder as the faxes. I review these and place in another folder called "OK to File" or "Lab Review" or "Staff Action."
My "Ok to File" folder means what it is....staff can file these in AC.
My "Lab Review" folder is mine and no one is allowed to remove or add anything to this. Labs will sit here for my use, either to review then act upon or to review and file.
My "Staff Action" folder is where I put records releases from insurance companies or prior authorizations or imaging study authorizations.