Hi Jon..yes...the next release will have the ability to send to everyone/and or just the providers. That won't be in place till next year so it's of little help today but will be for the future. This will be a huge boost for communicating effectively.
I too am confused by the 41 times but as marketing told me, all we can do is report on what the recipient's server responded to us with. we sent 10,000 emails and 300+ had more than 5 opens and some of those were in the hundreds of opens.
