We send out these critical announcements to both the yellow box and as an admin message to the group inboxes. Now everyone uses the group boxes so many people don't see them so we have to do both.
Right - we never use the "group" inboxes... have never really understood how they would be of benefit. But now if I go to the "Providers" box, I see a message on 5/25/2022 that matches the one ChrisFNP posted above.
So, Chris C... if I hear correctly, it sounds like you are correcting this by gaining the ability to send messages to all regular inboxes in AC. This would seem to be the best solution to communicate important news to all providers - better than emails (though I would encourage you to continue to send those) and better than the yellow box messages, which are useful but have their limitations.
And by no means shooting the messenger (we LIKE the messengers) but I would question the reliability of a system telling you emails are being opened when it tells you some were opened 41 times...
