We send out these critical announcements to both the yellow box and as an admin message to the group inboxes. Now everyone uses the group boxes so many people don't see them so we have to do both. I the next release we're changing this so we can send it to every providers inbox or all users . We also sent emails to every practice for this sine it was important. Those are the only means we have to communicate with practices. Many ignore our emails and some don't pay attention to the yellow box so we hope adding it to the provider inbox will help solve this issue.
We expect the hold to be lifted shortly...Immediately after we posted this we had a half dozen practices fail the upgrade and were concerned so we pulled it while we investigated. Every failure was attributed to some other than the software itself.; not enough disk space, not meeting system min requirements, local network issues, etc,. We updated the installer to check for as much of this as we could to eliminate the failures due to these issues. In the end if a practice is going to do their own updates they need to follow the instructions and be technically inclined or hire an IT person for this. That or move to a hosted environment where we can manage this them. We've really tried to simplify these installs as much as possible..in the vast majority of cases it works just fine. Unfortunately we have many practices still tying to get through on old equipment or unique setups that it's impossible to anticipate everything out there.
This is exactly the reason you'll see fewer and fewer on-prem software solutions anymore...
