V11? It would be fantastic of AC listened to all the suggestions we've had over the years, like fixing those things we still have to work around that are second nature in other charts. For instance, there still is no efficient arrival feature. My MA doesn't know when someone arrives in the lobby without the workaround. We have a Wellness and a *Wellness, we have a Acute Visit and an *Acute Visit. We have different colors. The receptionist actually has to change the visit type so the color will change. Maybe someone will notice. AC won't let them see unless they Update their schedule screen, they have to do this all day long.
Most other chart systems have a timer. For instance, it says days they waited for this appointment, minutes in the lobby, mintues in the exam room, etc. It would be easy to program in such a clock and then hit a button so you make time with physician go into the note to justify time coding.
If you are communicating back and forth with staff, for instance about a high lab that necessitates going to the ER, the MA's calls to the patient, etc, and then you sign off the lab, all the messaging (and legal protection) disappears.
You can't leave a chart open and let anyone else, or yourself, access it from another computer.
V10 doesn't play well with Windows. AC is unable to keep up with changes in Windows and we've had all kinds of problems with crashes, especially the script writer. Miraculously that's working better now, perhaps Windows fixed something, but AC basically told me that it was a small enough number of practices experiencing it for them to rewrite the code that's at fault.
There are lots of other problems. I probably submitted at least a 100 "bug reports" which are now called "recommended improvements." I have never ONCE had them respond to these in 10 years. Never called me and said, "sorry you are having that problem, it will be fixed shortly."It would be fantastic if they visited our practices to see our frustrations or the work arounds we are having to do.
I agree with others that I'd like a slimmed down version without all the Meaningless Use garbage I don't use. I'd also like fixes to problems that have frustrated me daily for 10 years. I'd like to not pay thousands for tech support when no one is there half the time. Perhaps V11 will include some improvements but I don't know if I'll be around with AC that long.
