As we get busy, it is not always possible to make sure a message was sent and is in the outbox and have lost several messages after they were typed and the message is lost when any part of AC outside of the message screen is clicked on or even sometimes working within a patients chart looking up labs and messages / encounters. I think this feature is liability issue. The program should at least prompt if the message is not sent before it is erased or a draft should be saved. .
This would be our #1 issue in need of immediate correction: Changing the email interface. We lose 2-3 messages/day, that we know of, probably more.
That said, as a former SOAPWARE user, I'd rather have a flawed EMR than none at all. Having a forced change because our EMR was "sundowned" has made me more tolerant of these inconveniences.
I agree it's important to have an official update from AC, at least about the timing of the new "mandatory" release. Their support page still says "We plan to release Version 11 of Amazing Charts in Q1 2020 "
