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Re: Replace Updox? MJK #75964 10/14/2020 11:58 AM
Joined: Nov 2009 Posts: 87 Likes: 1 Western North Carolina AnneMarie Member
AnneMarie Member Joined: Nov 2009 Posts: 87 Likes: 1 Western North Carolina	In my experience, Updox does value its long-term customers, and they worked with me when I told them I felt like I was being nickeled and dimed. I suggest contacting them before switching to another vendor. Anne-Marie Family Medicine Whatever Someone Else Isn't Handling Manager

Entire Thread
Subject	Posted By	Posted
Replace Updox?	MJK	08/05/2020 3:27 PM
Re: Replace Updox?	joseph	10/01/2020 1:02 PM
Re: Replace Updox?	beagle	10/02/2020 5:26 PM
Re: Replace Updox?	JBS	10/02/2020 7:25 PM
Re: Replace Updox?	joseph	10/02/2020 7:48 PM
Re: Replace Updox?	Wendell365	10/03/2020 4:40 PM
Re: Replace Updox?	Wendell365	10/03/2020 4:49 PM
Re: Replace Updox?	Tomastoria	10/04/2020 1:41 PM
Re: Replace Updox?	Wildstein Spine	10/19/2020 5:22 PM
Re: Replace Updox?	Wendell365	10/04/2020 10:43 PM
Re: Replace Updox?	Alvarado	10/08/2020 3:49 AM
Re: Replace Updox?	Alvarado	10/08/2020 3:51 AM
Re: Replace Updox?	KEVIN	10/11/2020 1:14 PM
Re: Replace Updox?	jimmie	10/12/2020 6:13 PM
Re: Replace Updox?	AnneMarie	10/14/2020 3:58 PM
Re: Replace Updox?	tcosta	10/16/2020 1:00 PM
Re: Replace Updox?	Boondoc	10/21/2020 5:46 PM
Re: Replace Updox?	Naeem	04/24/2024 12:03 AM
Re: Replace Updox?	ChrisFNP	04/26/2024 2:50 PM
Re: Replace Updox?	ACZ	02/14/2025 3:24 PM
Re: Replace Updox?	ChrisFNP	02/15/2025 9:18 PM
Re: Replace Updox?	Naeem	02/16/2025 4:31 PM
Re: Replace Updox?	ChrisFNP	02/16/2025 10:05 PM
Re: Replace Updox?	ACZ	02/19/2025 11:41 PM
Re: Replace Updox?	serene	02/25/2025 8:43 PM
Re: Replace Updox?	ChrisFNP	02/26/2025 9:27 PM
Re: Replace Updox?	serene	03/18/2025 3:04 PM
Re: Replace Updox?	ACZ	03/01/2025 2:11 PM

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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.

koby: yes what a combo new crop and AC reliable as Amazon......NOT

Mnemonic: A lot of fake stuff on Amazon, Just saying.

koby: but they take it back....NewCrops fixed

Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.

AmazingDave: 10/14. Multiple eRx failures. Anyone else?

JBS: eRx not working for us this morning 10/15 630am Eastern

JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so

beagle: updox is downdox again, 10/15

JBS: updox back up... now if we can just reach Ac to restore eRx

DocMark: eRx is up for us but slow, unworkable

BrotherJon: eRx issue for many. New Crop and AC working on it.

ChrisFNP: yep, refills have crashed twice today

Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically

ChrisFNP: Any updates fr us in the CST area?

ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?

ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.

eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?

Pinky: Yes. Prescriptions aren't going through.

beagle: anyone contact ac and get eta fix?

AMCS: Same

AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.

Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it

Pinky: It is working now. 1pm EST. 11/11/24.

Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.

tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.

tcosta: It almost never used to happen and now it's constant.

tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.

Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.

Bert: Can anyone tell me where the post is from AIDevelopment

ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST

Reena: eprescribing has not worked for me all day

awcenter: Anyone having problems with escribe this morning

ChrisFNP: 12/16 very slow escribe but working

ChrisFNP: I think escribe is already on Holiday 12/20

beagle: Alas, random escribe slow downs unfortunately par.

DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24

ChrisFNP: can't validate for controlled

DRMO: AC support did a remote assist. problem fixed. TY

ChrisFNP: MIne corrected about 2 cst

Headcase: I cannot Rx Fioricet last few days, put in support ticket....

Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...

Bert: This sucks

ChrisFNP: A/C meeting today at NOON EST

ChrisFNP: Meeting is 2/26/2025 should have an email with the invite

koby: does it matter if NewCrap is worse on a Friday than a Monday?

ChrisFNP: nope, both are busy for me

lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks

ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?

ChrisFNP: AC meeting today if anyone is interested, 3/19