Wonder if AC is looking at another portal provider or if there is another portal option.
I just received a notice my Updox fee has gone up by 200%! Not happy, but to add insult I have been after them for YEARS to fix the processing of special characters. Currently when we write a portal message using as an example don't - it saves the message in the patients file as don^&%t. Makes us look so unprofessional and they want more money? Combining their fees and AC fees brings it into territory that it makes sense to reshop our entire EHR/portal system since there are so many out there with features that at least match if not exceed the current configuration. I can see a price increase of 125% but to more than double it in one year? That is when principles step in considering their complete lack of fixing a simple issue like special character handling. Open to any suggestions. Wonder if others have been hit with the Updox fee increase.
Mike Kendall
VMP Genetics
Atlanta, GA
404.793.7800 ext 708
