Thanks for the reply Indy - they are starting from a previous note, putting in a new CC and clearing the HPI field. I can see past medical and family histories in the prior note, but then when the note is forwarded to me after check-in, they disappear.
This didn't sound familiar to support, may have to demonstrate to them remotely. I was just wondering if anybody else had encountered this behavior, and if there was an easy fix.
