This problem is somewhat multi-faceted. I realized, along time ago, that all fields have to be cleared. I have had problems with the search function, when putting in the names of mail-order pharmacy such as Humana or Express Scripts. I am not always going to know the ZIP Code or telephone number. A lot of the mail-order pharmacies, especially Humana, use different fax numbers, with their requests. When I am in the middle of a prescription, it is difficult to try to go look up a number. In my experience, this search feature seems to work intermittently. I agree that putting in the ZIP Code works the best, when searching. There have been other times when I enter name and a list of pharmacies will appear, but it will not be complete.
