Since upgrading to V10.02 this has been occurring frequently. When the patient is requesting a new pharmacy, starting to enter the first few letters of the pharmacy, no choices will appear(all other search field are clear). If you delete the partial entry in the name of pharmacy field and start entering a zip code, ALL pharmacies start appearing in the name field. If you delete the zip code field and then again start entering characters in the name search field the correct pharmacy will start showing up. I have to this everytime a new pharmacy is needed. This has been going on since we upgraded to V10.2(a few weeks now). I believe is some glitch in the program and have been doing things as described. It is an annoyance but not to the point of complaining. Glad to know someone else has the same problem