Hi Dr Mel,
There are a couple reasons why a pharmacy would not be able to be searched. First is if it is a brand new pharmacy that hasn't been credentialed yet for NewCrop/SureScripts. There is really no solution at this point as we have to wait till the pharmacy gets set up with them, and then that information gets pushed to Amazing Charts.
The more common issue I have seen is a user will click the pharmacy search and try to find a pharmacy, but not realize that there is a zip-code or state abbreviation pre-loaded in the search. Before you search a pharmacy, make sure you clear ALL search fields so that your search starts fresh.
If you are still having issues, you can send me a message and I would be more than happy to look at this with you.
