... but the log on and log off process is time consuming and a change in our workflow. Longer than expected adding precious minutes of delay over the course of the entire day.
This is a problem with the level of implementation insight and coaching that you received during the process. Many of our larger practices (4+ providers) move at full speed by employing different methods that fit their practice.
That is perhaps the slowest way I can imagine to do what should be far faster.
There is a reason myself or someone else on our team that has actually been in practices using AC walks through the logistics of implementation. We know from experience how it really works, and how to make it as seamless as possible.
I'm sorry to hear you had a bad experience.
