I just reread the email. I have to say it just wasn't reassuring. The fact they work with schools, local governments, etc, doesn't reassure me. It makes me think, do they have any idea what it takes to produce an EMR and make it provider friendly? I've always loved AC because it was starting by a practitioner who knew what he needed and translated than into a great product/EMR.
If I were to have written the email, I would have said, "Don't worry. We are fully committed to the future of AC. AC will not be undergoing any unexpected changes aside from the continued improvements you've come to expect. Employees you have to come know will still be here to assist you." Honestly that did not come across to me. It came across to me as a templated form letter (as was sent to Caretaker EMR providers above) with no assurance as to the future of AC.
My two cents...
David Lee, MD
IM
Dallas, TX
