Mike
We also deny all refill requests from the pharmacy. We don't have eRx refill so we just get faxes. An MA sends all these faxes back with a template saying patient needs to call us. Not all of these faxes result in the patient calling us to request it themselves.
I believe when you call the pharmacy and make the selection for refill, the pharmacy automatically sends the fax to us. I have done it myself in error.
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