Updated inquiry: Would like option to set default response to eRx RF request to "Denied, have patient call" without ever needing to see or address or click on these.
Wondering how others handle this?
My situation:
At each appt, refills issued to last until next appt. Patients are expected to be seen for next rx. We don't want calls, faxes, or eRx RF requests adding to our task list everyday.
Perhaps I am misunderstanding this, but I seem to recall that if you turn off eRx Refills, either you can't eRx, or pharmacies will send them by fax instead.
Has anyone turned off eRx refills and still been able to eRx?
Does turning off eRx refills cause pharmacies to revert to faxing?
We don't want a deluge of faxes, each Updox fax costs us $0.02 to 0.04 and amounts to $1000 per year. It's cheaper to get them for free by eRx.
We get half a dozen or more eRx RF requests a day.
99% are not initiated by the patient. Nearly 100% of our local and mail order pharmacies use a server to automatically generate a RF request immediately after the patient picks up the last authorized refill (or even worse, at a calculated expiration date from the first issued eRx based upon the number or preauthorized refills), be it 30 or 90d, and they certainly are not "out" of medication. We get such request for meds the patient refused to ever fill 11 months ago, for meds long since changed due to allergic reactions, and for patients who died the previous year.
My preferences in order from preferred to less preferred:
1.) Administrative setting to automatically respond to all eRx "Denied, have patient call" without ever having to see another one of these in my inbox.
2.) Delete eRx RF request w/o responding (fewer clicks than responding, perhaps at risk of creating a long database table of unaddressed requests slowing things down, or pharmacy repetative resends, not that they don't already resend the denials to which we have previously responded)
I am hoping to avoid pharmacies switching to faxes which cost more to receive and more time to mark up in updox to deny.
