Indy, can you explain this issue in more detail? The client is already on 9.2-3? Upgrading? Did they already have a key?
Prospective client was returning to their office server after a failed implementation by an erstwhile competitor of ours.
They were on 9.2, and the data wasn't back on their server until after AC closed on Friday. They did not realize that they would need their data credentialed for their own server, so they are/were locked out of their data all weekend. It is a design flaw in the current AC system, that the credentials can only be generated by AC, on their network.
Larger practices tend to gravitate to us as we provide support responsively on evenings and weekends, and they are the same folks who want to migrate after hours, but we can no longer offer that as we are dependent on AC being open to credential the instance.
Now that we know, we have come up with work-arounds, but the obvious solution is clients being able to self-serve generate a license key.
