There are several issues related to V9 floating around on various threads and I am hoping to define them to clarify and condense them here. I don't have answers; my goal here is to sort out the issues so that AC can address them.
I hear 3 main concerns:
1. Bugs in V9.3 itself - which seem to be relatively few in number, pretty well delineated, and relatively minor
2. A possible bug in the 9.3 installer "where clients accounts are read as out of date" which prevents upgrades. If this is the case, the bug obviously needs to be confirmed and fixed quickly by the developers. I would imagine such a bug would rapidly become evident since support would become involved every time it rears its head.
3. Issues with backing-up, restoring, moving a db, and upgrading in V9.1 and higher.
To me, this is the most confusing and potentially most serious set of issues.
a. Restoring a back-up: The V9.2 release notes state, "Backups and restores on the same physical server work exactly the same way as they did prior to Version 9.2". First question: have people had a different experience than this? If so, please describe it.
b. Regarding moving to a new server, the question was asked, "would it really be as simple as contact support to get a back up server certified, then whenever it might be needed to be used as 'the server' just go ahead and load the ENC back up and no need to contact support further?" Chris Conrad's reply was "yes...it's that simple.....update to 9.2..have Support credential another PC in your office as a backup server. You can configure that backup server to also be a workstation if you like. If you ever need it then it's ready for your .enc file..no need to call us for anything."
Someone described this as "pre-installed server waiting in the wings. If our first-string server goes down, we restore the .enc file onto our backup server and are back in business."
Second question: does it work this way or not? If you tried to move to a new server, did you understand the need to get the key from AC "electively" for the new server, set it up, BUT then later find it impossible to move to the new machine? (Note that I am NOT asking about doing an upgrade - just a move).
Final question is the key (or certification) the issue for people simply doing an upgrade? That is, you move from 9.2 to 9.3, on the same machine, after already having AC provide the key for your server, but that is insufficient to allow you to proceed?
Please weigh-in on your experience (or lack of it) with each of these issues. If you thing there are other significant concerns, please add them to the list. I am not trying to detract from those who have spent time and effort to describe their issues in various threads; I simply hope to help organize the efforts a bit.
