There are many companies that have chat and email. But, and I have suggested this 100 times. You want to have someone answer the phone, first time, who then tells you they know you have a problems and the correct department will call you back within 30 minutes. They then call you and you and they set up a good time. The key is to know you are being heard. None of this automatic email.
I don't understand AC. They have this incredible niche. They win all the Klas awards. All they need is better beta testing, get ride of the activation code and better support. The issues with installs and backups should follow.
