Got a mthly subscription for certified mail.

Seems the only issue I have is:

Patients will get a notice with a link that there is an email for them.
Then they click on this link.

So far fine.

Then they have to set up a password at certifiedmail.com (of their choice).

Then reenter the password.

Then they can open the email.

This password setup from patient side is something I do not like.

Why should they have to go one more step of setting up a password just to open their email?

Thoughts?
Thank you.