When I register a patients email in AC and select Create Portal Account in the demo tab, is it normal for Updox to then recognize/register 2 portal accounts? I have registered several patients' emails and now when I try to import a document from Updox it lists the same patient twice, as if they have two separate accounts. Then it becomes a trial and error/guessing game as to which account to upload to. Sometimes I have to go in and send it to both listed accounts in the hopes that one will accept it. I just don't ever know which one.
I have been leary of creating any new portal accounts because of this problem, as it creates more work later when I have to try and find the document again or request it from the source again since I can't find it in the chart even though I sent it via the Updox portal. Please, if anyone helse has had this problem, you were able to fix it and how have you done so? Neither the doctor nor myself have been able to figure this out.
-Frustrated New User
