I've had a lot of problems with the Updox patient portal, scheduling and reminders functions. With the patient portal, similar to Oli, many patients have not been able to verify their accounts and use them. The self-scheduling works poorly, and our reminders really haven't been working. It's such a bummer. I've reached out to Updox countless times, and they do email back. Finally I spoke with them on the phone, and they said they'd have to get with the developers about the issues. It's been since Wednesday or Thursday, and they still haven't gotten back to me, so we're not functional. I wish we had other options besides Updox. Does anyone have any suggestions?
