I'm feeling your pain! This business with Updox not functioning properly is quite frustrating. I haven't been able to interface my AC and Updox since last week! I've had to print out all the incoming faxes to paper and scan them into AC Manually. I can't print anything to Updox to send out either. The desktop application isn't connecting to AC. I can't figure out which program isn't working. Is there a problem with the Amazing Charts connection? I'm still able to receive faxes, I just can't do anything with them electronically. Such a waste of time and resources. Technology is great...when it works.