Carla,
6 years? When I look at Admin>Practice Settings, the longest I can keep items in the Sent or Archive box is 1 year. How did you get 6 years?
I talked with my staff about this today and what we are going to start doing is something like this:
Messages we get from patients that have significant clinical information/questions will be sent to AC and appear in my Inbox to be dealt with. My staff had just been printing them and putting them on my desk and then archiving. Any message with clinically significant info that we send to a patient through the portal we will click both ?Send to Portal? and ?Send to EHR.? Refill requests, appointment requests, and other routine/trivial messages we will just archive in Updox.
