Man so far we are not having any of these issues. Now granted we don't have a whole lot of stuff on any given day to download, but it's not too bad. As the PM here I do it once or twice a day for the doc and they go right to her in box for her review. She has yet to tell me it takes too long to open a lab up. And trust me if it did she would have told me about it. She always does when the network or AC slow down. I wonder if you folks should contact tech support and see what they say...
FYI, we only do Quest right now if that might make a difference. If one is logged on as a provider and has their messages open, you can see the patients names pop up, both in the messages as well as in that bottom left hand corner of the main screen where the basic demographics are shown if one was to highlight a patient. Each lab takes a few seconds (5-30 depending on the size, 30 being on the long side, not too often) We have RoadRunner cable internet, perhaps it is your connection on the downloads but that still does not explain the opening of the lab itself in AC. Very strange. Keep us all in the loop....
Just to clarify, the actual download happens really fast. It is the "Import Labs" function that takes a little bit of time for each one as AC chews on it and I gather converts it into some form it likes better.
Last edited by hockeyref; 03/19/2008 11:59 PM. Reason: Last P
