Hi guys,
Just got a nice import of 12 labs. The auto recieve was almost invisible as it happened quite quickly to put them in that temporary Quest folder. And then when I went to AC and did "import labs", that took about a minute, perhaps two at the most for all twelve of them. So I'm not sure what is happening on your end.
Personally I think you folks should contact either the lab's or AC's tech support. When it works right it sure does work smoothly. My only problem is sometimes I need to manually go out and get the labs myself, on a "download" or "re-download".
I just went and opened a patients chart with a small lab just three results and a few short notes attached. When opended from the lab section of the email, it opened almost immediately, I did not sign off at that time. Then I went to that same from the imported items section of the same patient's chart, that took about 2 seconds for AC to do something with the data as it pulled it in I guess, and then that opened just about as fast. In both instances I also went to print it and the print preview came up very fast, faster than some other things to print like invoices so sometimes. Like I said when it works it works pretty well. Something must be up with your set-ups or systems. Call support and have them give you some decent answers....
Good luck folks...
Paul
