Yeah, good luck with that.
Very frustrating.
There was an ad a few years ago about a company who had lost connection with their customers and were losing business. The owner comes out and hands his people airline tickets to have his people connect again with the customers (it was an ad for an airline).
Sometimes, having someone picking up the phone and "triaging" the problem to the correct level would be better.
It appears there are many "angels" that do not have the ability to help.
We don't have time in the middle of patient hours to deal with computer issues.
Patients are still frustrated with the computers and when you run into a problem or slow processing during an office visits, it disrupts the care of the patient.
As physicians we are constantly asked to adjust. We do. But I don't see the ROI when I become a unit secretary for the hospital (CPOE). I understand this is a process, but as reimbursements for physicians decrease and costs increase (ie. support), maybe we should develop a "value based reimbursement" system for our vendors.
OK, I'm going back for more coffee now.
