I agree. Once one of my MA's told me our updox incoming fax number was not working .... Well look at this SHE was giving out the WRONG FAX NUMBER.
I was trained to look at the simple things when our interventions with patients are not working, like that kids sat is not increasing despite being on 100% O2 ; Well lets make sure the O2 is on and the tubing is plugged in.
Anyway, I have demanded that staff show me when UPDOX is not functioning, so I can trouble shoot the issue