Roger,
Our offices are rapidly getting computerized and software dependent. Unfortunately the staff, mine included are not capable to grasp these changes in work flow, even if it makes their work flow easier.
We as physicians have been changing rapidly and adapting to these changes.
Of course one cannot compare a physicians IQ with one of your staff.
(they would take our Jobs)
Often your involvement on the nitty gritty end, solves the issue.
I have definitely seen this on my end and recently had this experience with the X link software.