Had a staff meeting today. What used to be great reports now is all complaints about updox. Faxes not sent, facts not received. Tech support not fixing the problems. I think I will try Efax unless there ate other suggestions ....
I have used updox for 3 years without a single problem. It is completely reliable and great response from Updox when I have a question. Something is clearly not right for you. I would email Tobin directly at tobin@updox.com
Good luck