Well written Jon.
In case you did not see Charlie's post or get the email, look here for the company response:
http://us5.campaign-archive1.com/?u=e0a478960b8b851feaa5d448d&id=a792198718&e=

I agree that AC the company has shown that is is still looking out for our best interests. That is indeed rare in today's environment.

Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them