Just before AC was sold I signed up to participate in a diabetes management study with AC. The letter or email asking me to participate came from Jon Bertman. I signed a single sheet of paper saying I would give them my diabetes info. About two months ago AC wanted to get my practice upgraded from 6.33 so that they could "get the data". We have always done our upgrades ourselves and I told her we didn't need AC to do it. After much thought we decided to upgrade because we were told that they wanted to move people into the newer version before there would be a rush to get everyone on board as the deadlines for MU2 and ICD10 approached. So we upgraded 2 months ago. Since the upgrade we have had major computer issues. This week we had a fried modem and multiple viruses. An occasional virus has crept in in the past but nothing that would infect the whole network like this did. The program is now slowing to the point that it is effecting our work processes. The weather and winter being a slower time for my practice were reasons that we upgraded now. We have contemplated going back to 6.33. I am not the IT person in my office. We are a micro practice though and troubleshoot on a daily basis. Our feel for our problems are in part seeming to come from how often the program is trying to phone home. I find this all to be very disturbing. I practice in a federal manpower shortage area with very high unemployment and large population in poverty. I am feeling intrusion into my prescribing not necessarily to write generics but to change brands from some back door deals behind the scene. Again, I find this very disturbing. I have always supported AC and feel it was one of the best decisions I have made. It helped me stay in business. Rethinking all of this right now.
Nancy
