Thanks! My terminal server is set to only one session per user. When the user reconnects to the server it brings back the previous session but AC is the only program not running. Their connections to other servers, browser windows, etc. are all still running. In the server application log I am getting a bunch of messages: The pulse task does not appear to be running for AmazingChartsService. I don't know if that is relevant. I have sent a message to AC regarding that.