I feel really obtuse about this. We are struggling with messages about pending patient calls. Say I order (by AC message) a staff member to call a patient. If it is not immediately resolved, such as when pt doesn't answer, the staff will document that but keep the message in their inbox in order to keep pursuing it. Then if pt calls us, and a different staff member takes the call, then the second staff member can't see my order since it is still sitting in the first staff member's inbox.
If send all my late-day messages to one staff member to do the next day, but she is ill the next day then all the tasks are sitting in her box unseen by other staff.
If I send the messages to all staff, it gets confusing as to who's supposed to do it, and whether another staff person has already done it.
