We will be going live with TotalMD next Monday, so I can't say very much about the program yet. We are doing a very slow installation and confirming we are ready for everything before going live. We have called support 15-20 times, and only once couldn't get through to the general support option. I know several of the techs now, and most have given me their direct extension. I have been very impressed.
Course, I just say I'm calling on behalf of Mr. Summerlin. Works every time!