ERA posting was another issue we encountered. I don?t think the demo really explains that TotalMD and whatever clearinghouse you choose function independently. We receive 75-90% of our payments through EFT/ERA. The goal is to minimize the amount of time the biller has to spend manually posting EOBs. However, our ERA posting time doubled or tripled when we switched to TotalMD. Most PMs have ability to seamlessly interface ERAs into software from clearinghouse without any user manipulation. With TotalMD, your ERAs go to the clearinghouse. Then your biller has to manually download each ERA to a folder on computer before manually importing each ERA into Total MD. This is very time consuming compared to the ERA appearing in a queue in PM by default. This is almost as time consuming as manually posting paper EOBs. Our previous PM and Kareo both have ability to seamlessly interface ERAs into PM. The time that one would save interfacing encounters from AC to TotalMD is greatly made up for with more of a manual payment posting process. My goal is to automate as many processes as possible. I was completely blindsided with TotalMD?s ERA process.
Marcus
