So far, so good, but I haven't even got to first base, which is my bad.
TotalMD has been fine, and I have been impressed with their support. I have been on hold 3 times for 5-10 minutes and twice got thru immediately.
I don't want to convert my MediSoft data to TotalMD until I've got the clearinghouse connection working. It takes a few weeks to start up with GatewayEDI, and I imagine with Apex as well. If you don't have either as your clearinghouse, I would investigate that since they have the best features with TotalMD. We will probably go live 2 Mondays from now since I have a lot of data to convert. Not having one of the preferred clearinghouses set up first is the big mistake I've made that has caused us to delay going live. I think Marcus made a good point about a 30 day trial period being too short. But I don't have any reason to think that choosing TotalMD was a mistake so far.
My staff, after playing with Disney characters we have entered into a virgin practice, feel that it is an upgrade from MediSoft v17 we are using now. Very similar. A few Dentistry features are exposed, but not a problem. We are used to MediSoft so maybe it doesn't take much to please us. We have always had to deal with clearinghouse issues and separate reports, since you get no support directly from MediSoft.
I was naive enough to upgrade my 12 best clients to Win8.1 from Win7 and XP from formatted drives over Thanksgiving weekend. Seven of these clients have not allowed TotalMD to connect to the server, thus all the calls to TotalMD Support over the last few days.
I've learned how to edit a domain, registry, firewalls, permissions, and exclusions. I can now ping other computers and use dos commands, but I basically am seeing how much I don't know. Monday will have a local IT guy, who knows my virtualized server, talk to Mike at TotalMD to hopefully clear up my connection problem. My Win7 and XP clients that were not upgraded installed fine. I really increased my troubles doing clean installs on so many clients. At least I have learned a lot about Win8.1.
