Comment:
I am probably the biggest poster on this, so I take full responsibility. For me, and this is just my opinion, we are looking at these updates the wrong way.
I rememember 1 1/2 to 2 years ago, when the Star Printer was not working without a crazy workaround and ePrescribe was down for six months, we were crying out for someone to come on the board and update us as to what was happening. I think an update with a six month issue is better than no update with a three month issue. That was a bad time for AC and the board.
But as far as updates for the future, I don't understand why we need them and we all cry out for them. Where does this stem from. Let's look at other companies, albeit much larger.
Microsoft (especially Office Suites)
Adobe
Backup Assist
All A/V programs
All billing programs
(I may have listed some that prove me wrong).
But, I don't get emails from Medware, Microsoft, or Adobe telling me we are doing this and that and will have them in a few months. Microsoft does that with their OS and they are constantly off with the timing. But, that is simply, we will have Windows 8 out in the next quarter. There are exceptions where a company such as Apply may advertise upcoming features in their iPhone, but they aren't talking about fixes and driver updates. Sending out an email to talk about why New Crop is an issue and should be fixed is different.
For the most part, I have always thought we should anticipate v6.6.1.1, and when it comes out, the release notes should be there so you can decide whether you want to go that route including known issues.
I also think the best way to go with updates (if we need them) would be News Emails, which link to the website, so that they are always there and don't require the ACUB to display them. Plus, they are much more professional. Thoughts?
