Well, if it such a common issue than why is Sandeep so great, lol. Now, Sandeep and I are friends, so I am not putting him down.
I happen to know that Microsoft Office 2013 64-bit is not compatible with Adobe. Crash. Get 32-bit and you're fine. I wouldn't expect support to know that.
It's ironic because I had just approved your registration and you asked the question an hour later. It was rather late and Wendell and I jumped right in and tried to help. Wendell even said it could be conflicting software.
I am glad for you and everyone that Sandeep had the answer. But, do you have to have the answer to be thanked? I am sorry we didn't know the answer, but we did try to help.